Compassionate Care, Right at Your Doorstep
Who Are We
Family First Support Services (FFSS) was established in 2023 and is a passionate company offering Training, Recruitment, Consultancy and Cleaning Services to clients throughout the United Kingdom & Ireland. As a company, we have developed state of the art facilities and fully qualified staff who deliver professional training, recruitment, and consultancy services to our diverse clientele.
Our vision is to lead the way in transforming the health and social care landscape in the United Kingdom & Ireland. We envision a future where every person, regardless of their background or needs, receives the highest standard of care and support. We see a world where our Recruitment, Training, and Consultancy Services set the industry benchmark, providing innovative solutions that not only meet but exceed our clients’ expectations.
Our operations are designed to provide innovative, flexible, and cost-effective services to our clients, helping them to remain productive, competitive, and profitable.
Our Status
Services
The range of Family First Support Services we offer are in-home care, supported living services, residential homes, childcare, elder care, or special needs care. We also provide services for people in the community.
Cleaning Services
Family First Support Services Ltd is a dedicated and reliable cleaning company, committed to upholding the cleanliness and hygiene standards of both residential and commercial spaces. Our expertise spans a variety of cleaning services, encompassing house cleaning, deep cleaning, end of tenancy cleaning, and return from hospital cleaning. Our focus is on delivering top-notch services tailored to meet your specific needs.
Whether you require a routine maintenance clean or an in-depth deep cleaning session, our team at Family First Support Services Ltd comprises trained and experienced professionals, prepared to address any cleaning challenge. Our end of tenancy cleaning service is meticulously designed to leave your property impeccably clean, meeting the stringent standards necessary for moving out.
Additionally, our return from hospital cleaning service is specifically crafted to establish a clean and safe environment for individuals returning home after a hospital stay. Recognizing the crucial nature of this period, we prioritise creating a healthy living space for our clients.
At Family First Support Services Ltd, we take pride in our meticulous attention to detail, employing industry-standard cleaning methods and high-quality products to guarantee a pristine and sanitized living environment. Our team is devoted to offering a seamless and stress-free cleaning experience, enabling clients to focus on other aspects of their lives while entrusting the cleaning process to capable hands.
Our customer-centric approach, transparent pricing, and unwavering commitment to excellence distinguish Family First Support Services Ltd as a reliable partner for all your cleaning needs. Trust us to make your home a healthier and more comfortable place to live.
In-home care
Personal Care
This includes helping clients with activities of daily living, such as bathing, grooming, dressing, and toileting. Our staff may also assist with mobility and transferring if the client has difficulty moving around.
Medication Management
Our staff may be responsible for reminding clients to take their medications on time and ensuring they follow their prescribed medication regimen. This may involve organising medication schedules, administering medications, and monitoring any potential side effects.
Meal Preparation
Our staff will often help with meal planning and preparation according to the client's dietary and cultural needs and preferences. For example our staff can assist to prepare local Nigerian dishes, Ghanian, Caribbean and Asian dishes. They may assist with grocery shopping, cooking, and ensuring that clients receive proper nutrition.
Household Tasks
Our staff can assist with light housekeeping duties, such as cleaning, laundry, and maintaining a safe and tidy living environment. They may also help with shopping for groceries or other essential items.
Companionship and Emotional Support
Our staff will provide companionship to clients and engage in activities to promote social interaction and mental stimulation. They may engage in conversation, accompany clients on outings, play games, or assist with hobbies and recreational activities.
Transportation
Some staff may be responsible for providing transportation services, such as driving clients to medical appointments, social events, or running errands.
Monitoring and Reporting
Our staff will often help with meal planning and preparation according to the client's dietary needs and preferences. They may assist with grocery shopping, cooking, and ensuring that clients receive proper nutrition.
Supported Living Services
Personal Care
Assisting individuals with personal hygiene, grooming, dressing, and toileting.
Household Tasks
Helping with household chores such as cleaning, laundry, cooking, and grocery shopping.
Medication Management
Ensuring individuals take their prescribed medications as directed and assisting with medication administration when required.
Emotional Support
Providing companionship, active listening, and emotional support to individuals, promoting their well-being and mental health.
Daily Living Skills
Assisting individuals in developing and maintaining skills necessary for daily living, such as budgeting, meal planning, and transportation.
Community Integration
Supporting individuals in accessing community resources, participating in social activities, and maintaining relationships with friends and family.
Record Keeping
Maintaining accurate records of services provided, progress notes, incident reports, and any relevant documentation required by the agency or regulatory bodies.
Crisis Intervention
Responding appropriately and effectively in emergency situations or challenging behaviours, ensuring the safety and well-being of the individuals supported.
Liaison and Advocacy
Collaborating with other professionals, family members, and relevant stakeholders to advocate for the needs and rights of the individuals and ensure their support plans are followed.
Reporting and Communication
Regularly communicating with supervisors, colleagues, and other professionals to provide updates on individuals' progress, concerns, and any changes in their support needs.
Residential Homes
Personal Care
Our staff will assist residents with personal hygiene tasks such as bathing, grooming, dressing, and toileting. They may also help with mobility and transfers, ensuring the safety and comfort of residents.
Medication Management
Our dedicated staff may administer prescribed medications to residents as per the care plans and guidelines provided by the residential care home. This includes ensuring accurate dosage and maintaining medication records.
Daily Living Assistance
Our staff will help residents with everyday tasks like meal preparation, eating, and drinking. They may assist with feeding, monitor dietary requirements, and promote healthy eating habits.
Social Engagement
Interacting and engaging with residents is an important part of the job. Our staff may provide companionship, organise recreational activities, and encourage participation in social events to enhance the residents' well-being.
Emotional Support
Our staff can provide emotional support and reassurance to residents, listening to their concerns and offering comfort. Our staff may also engage in conversation or provide a sympathetic ear to residents who may feel lonely or anxious.
Documentation and Reporting
Keeping accurate records and documenting relevant information is crucial. Our staff may be responsible for recording observations, incidents, and any changes in residents' health or behaviour. This information helps in monitoring the well-being of residents and ensuring effective communication with the care home staff.
Safety and Security
Our staff will maintain a safe and secure environment for residents. They may be responsible for monitoring and reporting any potential hazards, following health and safety guidelines, and adhering to infection control protocols.