Compassionate Care, Right at Your Doorstep

Who Are We

Family First Support Services (FFSS) was established in 2023 and is a passionate company offering Training, Recruitment,  Consultancy and Cleaning Services to clients throughout the United Kingdom & Ireland. As a company, we have developed state of the art facilities and fully qualified staff who deliver professional training, recruitment, and consultancy services to our diverse clientele.

Our vision is to lead the way in transforming the health and social care landscape in the United Kingdom & Ireland. We envision a future where every person, regardless of their background or needs, receives the highest standard of care and support. We see a world where our Recruitment, Training, and Consultancy Services set the industry benchmark, providing innovative solutions that not only meet but exceed our clients’ expectations.

Our operations are designed to provide innovative, flexible, and cost-effective services to our clients, helping them to remain productive, competitive, and profitable.

Our Status

Family First Support Services a limited is a company registered in England and Wales. Registration Number is 15003990


The range of Family First Support Services we offer are in-home care, supported living services, residential homes, childcare, elder care, or special needs care. We also provide services for people in the community.

Cleaning Services

Family First Support Services Ltd is a dedicated and reliable cleaning company, committed to upholding the cleanliness and hygiene standards of both residential and commercial spaces. Our expertise spans a variety of cleaning services, encompassing house cleaning, deep cleaning, end of tenancy cleaning, and return from hospital cleaning. Our focus is on delivering top-notch services tailored to meet your specific needs.

Whether you require a routine maintenance clean or an in-depth deep cleaning session, our team at Family First Support Services Ltd comprises trained and experienced professionals, prepared to address any cleaning challenge. Our end of tenancy cleaning service is meticulously designed to leave your property impeccably clean, meeting the stringent standards necessary for moving out.

Additionally, our return from hospital cleaning service is specifically crafted to establish a clean and safe environment for individuals returning home after a hospital stay. Recognizing the crucial nature of this period, we prioritise creating a healthy living space for our clients.

At Family First Support Services Ltd, we take pride in our meticulous attention to detail, employing industry-standard cleaning methods and high-quality products to guarantee a pristine and sanitized living environment. Our team is devoted to offering a seamless and stress-free cleaning experience, enabling clients to focus on other aspects of their lives while entrusting the cleaning process to capable hands.

Our customer-centric approach, transparent pricing, and unwavering commitment to excellence distinguish Family First Support Services Ltd as a reliable partner for all your cleaning needs. Trust us to make your home a healthier and more comfortable place to live.

In-home care

Our dedicated staff will provide various types of assistance and support to individuals in their own homes. The specific tasks and responsibilities may vary depending on the needs and preferences of our client, as well as our policies. However, here are some common aspects of in-home care we provide:

Personal Care

This includes helping clients with activities of daily living, such as bathing, grooming, dressing, and toileting. Our staff may also assist with mobility and transferring if the client has difficulty moving around.

Medication Management

Our staff may be responsible for reminding clients to take their medications on time and ensuring they follow their prescribed medication regimen. This may involve organising medication schedules, administering medications, and monitoring any potential side effects.

Meal Preparation

Our staff will often help with meal planning and preparation according to the client's dietary and cultural needs and preferences. For example our staff can assist to prepare local Nigerian dishes, Ghanian, Caribbean and Asian dishes. They may assist with grocery shopping, cooking, and ensuring that clients receive proper nutrition.

Household Tasks

Our staff can assist with light housekeeping duties, such as cleaning, laundry, and maintaining a safe and tidy living environment. They may also help with shopping for groceries or other essential items.

Companionship and Emotional Support

Our staff will provide companionship to clients and engage in activities to promote social interaction and mental stimulation. They may engage in conversation, accompany clients on outings, play games, or assist with hobbies and recreational activities.


Some staff may be responsible for providing transportation services, such as driving clients to medical appointments, social events, or running errands.

Monitoring and Reporting

Our staff will often help with meal planning and preparation according to the client's dietary needs and preferences. They may assist with grocery shopping, cooking, and ensuring that clients receive proper nutrition.

It’s important to note that the specific duties and limitations of our staff may depend on their qualifications, training, and any applicable regulations or guidelines set by us and local authorities. Additionally, in-home care services can be customised to meet the individual needs and requirements of each client.

Supported Living Services

Our dedicated workers will provide support and assistance to individuals who require help with daily living activities due to physical or mental disabilities. The specific service we provide may vary depending on the needs and preferences of the individuals we are assigned to support, but some common tasks and roles may include:

Personal Care

Assisting individuals with personal hygiene, grooming, dressing, and toileting.

Household Tasks

Helping with household chores such as cleaning, laundry, cooking, and grocery shopping.

Medication Management

Ensuring individuals take their prescribed medications as directed and assisting with medication administration when required.

Emotional Support

Providing companionship, active listening, and emotional support to individuals, promoting their well-being and mental health.

Daily Living Skills

Assisting individuals in developing and maintaining skills necessary for daily living, such as budgeting, meal planning, and transportation.

Community Integration

Supporting individuals in accessing community resources, participating in social activities, and maintaining relationships with friends and family.

Record Keeping

Maintaining accurate records of services provided, progress notes, incident reports, and any relevant documentation required by the agency or regulatory bodies.

Crisis Intervention

Responding appropriately and effectively in emergency situations or challenging behaviours, ensuring the safety and well-being of the individuals supported.

Liaison and Advocacy

Collaborating with other professionals, family members, and relevant stakeholders to advocate for the needs and rights of the individuals and ensure their support plans are followed.

Reporting and Communication

Regularly communicating with supervisors, colleagues, and other professionals to provide updates on individuals' progress, concerns, and any changes in their support needs.

It’s important to note that the specific duties of may vary depending on the organisation we work for and the individualised care plans of the people we are assigned to support. The main goal is to promote independence, enhance quality of life, and provide the necessary support for individuals to live as autonomously as possible within a supported living environment.

Residential Homes

Our dedicated staff will typically perform a variety of tasks to support the daily operations and care of residents put in their care. Here are some common responsibilities of our staff.

Personal Care

Our staff will assist residents with personal hygiene tasks such as bathing, grooming, dressing, and toileting. They may also help with mobility and transfers, ensuring the safety and comfort of residents.

Medication Management

Our dedicated staff may administer prescribed medications to residents as per the care plans and guidelines provided by the residential care home. This includes ensuring accurate dosage and maintaining medication records.

Daily Living Assistance

Our staff will help residents with everyday tasks like meal preparation, eating, and drinking. They may assist with feeding, monitor dietary requirements, and promote healthy eating habits.

Social Engagement

Interacting and engaging with residents is an important part of the job. Our staff may provide companionship, organise recreational activities, and encourage participation in social events to enhance the residents' well-being.

Emotional Support

Our staff can provide emotional support and reassurance to residents, listening to their concerns and offering comfort. Our staff may also engage in conversation or provide a sympathetic ear to residents who may feel lonely or anxious.

Documentation and Reporting

Keeping accurate records and documenting relevant information is crucial. Our staff may be responsible for recording observations, incidents, and any changes in residents' health or behaviour. This information helps in monitoring the well-being of residents and ensuring effective communication with the care home staff.

Safety and Security

Our staff will maintain a safe and secure environment for residents. They may be responsible for monitoring and reporting any potential hazards, following health and safety guidelines, and adhering to infection control protocols.

It’s important to note that the specific tasks and duties of in a residential care home can vary based on the individual care needs of residents, the policies of the care home, and any additional training or qualifications held by our staff.
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